-
Processing Time: Orders are processed within 1-3 business days. Custom or personalized painting orders may require additional processing time, which will be specified at checkout.
-
Domestic Shipping: We offer standard shipping for all domestic orders, which typically arrives within 5-7 business days from the shipping date. Expedited shipping options are available at an additional cost.
-
International Shipping: International shipping is available to select countries. Delivery times vary by destination, typically ranging from 2-4 weeks. All international customers are responsible for any customs, duties, or taxes imposed by their respective countries.
-
Shipping Costs: Shipping costs are calculated based on the size and weight of the painting, as well as the shipping destination. Costs will be displayed at checkout before finalizing your order.
-
Tracking: A tracking number will be provided via email once your order has shipped. You can use this number to track your package's progress to its destination.
-
Packaging: All paintings are securely packaged to ensure they arrive in perfect condition. We use sturdy, protective materials designed for art shipping.
-
Damaged Items: If your painting arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will work with you to resolve the issue, which may include a replacement or refund.
-
Contact Information: For any shipping-related inquiries, please contact us at info@atierraclimate.com.